Privacy Policy

1. Information We Collect

1.1 Account Information:

• Name and email address
• Billing address
• Phone number (optional)
• Account credentials (password is encrypted)

1.2 Domain Registration Information:

• Contact details required for WHOIS records (name, email, address, phone)
• These details may be publicly available unless WHOIS privacy is enabled

1.3 Automatically Collected Information:

• IP address and browser information
• Pages visited and actions taken on our site
• Login history and session data

2. How We Use Your Information

We use your information to:

• Process domain registrations and transfers
• Manage your account and provide customer support
• Send service-related communications (renewal reminders, receipts, important notices)
• Comply with ICANN and registry requirements
• Prevent fraud and ensure account security
• Improve our services

3. Payment Information Security

What we store:

• Last 4 digits of your card (for your reference only)
• Card brand (Visa, Mastercard, etc.)
• Card expiration date
• Square customer ID (a reference token, not payment data)

4. Information Sharing

We share your information only when necessary:

4.1 Domain Registries: Contact information required for domain registration is shared with the respective domain registry (CIRA for .CA, Verisign for .COM, etc.) as required by ICANN and registry policies.

4.2 WHOIS Database: Unless WHOIS privacy is enabled, your domain contact information will be publicly available in the WHOIS database as required by ICANN.

4.3 Service Providers: We use trusted third-party services:

• Square: Payment processing (PCI DSS Level 1 compliant)
• OpenProvider: Domain registration and management
• Email service providers: To send transactional emails

4.4 Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

5. Data Retention

• Account information is retained while your account is active
• Domain registration records are retained as required by ICANN (typically 7 years after expiration)
• Transaction records are retained for accounting and tax purposes (7 years)
• You may request account deletion, subject to legal retention requirements

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account (subject to legal requirements)
• Opt-out of marketing communications
• Enable WHOIS privacy on eligible domains

7. Security Measures

We implement industry-standard security practices:

• HTTPS/TLS encryption for all data transmission
• Password hashing using bcrypt
• Two-factor authentication (2FA) support
• Regular security audits and updates
• Secure session management
• Payment processing through PCI DSS compliant providers only

8. Cookies and Tracking

We use essential cookies for:

• Authentication and session management
• Security and fraud prevention
• Remembering your preferences

We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada as required for domain registration and management. We ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Location: Hampton, New Brunswick, Canada